Frequently Asked Questions

Our current processing time for in-stock items is listed during the checkout process. Any delivery and shipping updates will be sent to the email address you provide when placing your order.

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

My tracking number won’t update.

I received a tracking number and confirmation email, but the tracking number isn’t updating anymore. Is it lost? What can I do? Well, there may be a few things you can do to speed things along! In our experience, a package is never considered lost, just delayed. Carriers are working tirelessly to ship thousands of packages a day, so it’s inevitable that some packages may be slightly delayed in the midst of busy seasons.

Some packages aren't scanned at every stop but are still in transit. Rest assured, your package was picked up at our warehouse by the carrier the day you received your tracking email (possibly the day after, if your order was packaged later in the day after our daily pickup time). Please note that carriers are unable to give us any more information than what we currently see on the tracking page. Once it has left our facility, what we see is the same as what you see. 

The best tip we can give is to sign up for text/email updates on the carrier website. You can find your tracking number in your shipping confirmation email. We have noticed that sometimes it can help move things along or at the very least give you some updates! You will be notified the moment your package is scanned next and keep getting notified with delivery updates!

My package is marked as delivered, but it hasn't arrived.

If your package shows as delivered but you don’t have it, check with your family/neighbors/front desk/mailman to see if it may have been accidentally delivered to the wrong address or scanned incorrectly. In a few cases, the carrier might mark the package as delivered early, so give it a few days because it could still show up! If your package still doesn't arrive after a couple of days, you can call your local carrier office to check the GPS coordinates of the delivery.

If the GPS coordinates match your delivery address, this proves your package was delivered to the correct address, and the carrier will not accept a claim for insurance. In this case, neither Bella Vita nor the post office is responsible for lost or stolen item(s). If the GPS coordinates don't match your delivery address, you can have the carrier attempt to retrieve the package to re-deliver to the right address.

Please note: Bella Vita is also not responsible for any packages delivered to an address that is entered incorrectly. Your purchase will be sent to the address provided at checkout. Please make sure that this address is up to date and correct before submitting your order.

Most orders $49 or more qualify for free standard shipping! The estimated delivery date will be shown at checkout. Only eligible within the continental United States.

If your need is urgent and/or time sensitive, please select a paid shipping method.

Of course, there are some exceptions to receiving Free Shipping...

• Furniture
• Large paintings
• Found Items
• Slash-priced Sale Items
• Large and/or Oddly Shaped Items
• Breakable and delicate Items that require extra shipping protection

Discount codes cannot be combined with free shipping promotions.

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

When you select Local Delivery during checkout, a Bella Vita team member will hand deliver your order to your doorstep! 

Once our team member has packaged your order and loaded it in our vehicle, a notification with an ETA will be sent to the phone number you provide when placing your order. We will send a second text notification with picture proof of delivery once dropped off!

Local delivery is offered dependent on zip code, requires no order minimum, and will incur a small fee.

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

Yes, we do ship internationally! You can calculate your shipping costs in the shopping cart or during checkout.

Note that we do not collect any import taxes when you make a purchase. Any taxes, fees or duties will be your responsibility when item is delivered to you.

Free shipping promotions are only valid for continental US states only.

Have any questions? Feel free to call our web office at 901-341-0360, or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

If you are ordering multiple items and wish to send them to different addresses, make sure to place each order separately. You will be able to specify each shipping addresses on the Shipping page in Checkout.

Yes! We offer in-store pickup at both our Memphis and Nashville locations.

When you place your order, you can select your preferred store for pickup at checkout. We'll email you when your order is ready to be picked up.

If an item is available at our other location, we may need to transfer it to your selected pickup location. Transfers typically take about 1 week, depending on when an employee is traveling between locations. If a transfer is needed, we'll email you to let you know about the delay.

Please wait for your “Ready for Pickup” email before heading to the store.

Because we have inventory at both our Memphis and Nashville locations, an item may be stocked at either store.

If you're shopping with us via shipping, we'll ship your order from whichever store location has your items in stock. Some orders may be split between both locations, so you may receive more than one shipment to complete your online order.

If you're shopping with us for in-store pickup, we may need to transfer your items from one store to the other. If a transfer is needed, we'll contact you using the email you provided at checkout to let you know there will be a slight delay while we transfer the items.

A transfer between stores typically takes about 1 week, depending on when an employee is traveling between locations. If you're under a time crunch for your order though, just give us a call and we can discuss other options!

At Bella Vita, our customers are our top priority.

Which means, if you're not completely satisfied with your purchase, please let us know. We'll be happy to return your item for in-store credit, merchandise exchange, or credit card refund (online non-local orders only) as long as your return item qualifies and falls within some of our restrictions.

• Must be returned within 30 days from the date of purchase.
• Must be unused or unworn.
• Must be accompanied by the original packaging.
• Must be a general inventory item, meaning that if the item was out of stock and special ordered for you, it is not returnable

These items DO NOT QUALIFY for return/exchange:

• All personalized / special-ordered merchandise
• Sale items (slash priced), items marked or portrayed as Clearance or On Sale
• Select Pine Cone Hill and Dash & Albert merchandise
• Dash & Albert rugs without their original packaging
• Antique Turkish/Oushak rugs
• Furniture and lighting
• Seasonal merchandise (including but not limited to Christmas, Fall/Halloween, Valentine's Day, and Easter)
• Original artwork (EMYO, Sarah Robertson...among others)

All Christmas merchandise is considered final sale as of December 1st.

If purchased online:

Email your return request to orders@shopbellavita.com. We'll review and respond within 1 business day with next steps!

If you have requested a refund, we will credit your original payment the amount of the item, less any shipping/handling charges and tax, if applicable. Note that returns over $500 will be refunded, minus a 5% fee for covering the large costs of processing your transactions. We will not issue a refund to a different credit card than the one that was used for the original purchase. If you wish to exchange your item for another item, you will be responsible for shipping your return item back to our store.  If your items(s) was shipped in conjunction with any free shipping promotion, we will refund you the cost of the item, less the standard shipping cost as quoted by the shipping carrier used to deliver your order. If you choose to exchange merchandise that was part of a free shipping promotion, you will be charged the standard shipping rate when the new merchandise is shipped out.

Store credit is valid for one year (12 months) from the issuance date.

Gift Exchange Policy:

For those of you returning a gift you received (and don’t worry, we won’t tell), you, too, have 30 days to return your gift for store credit. However, that 30-day window begins from the date your gift was purchased, not when you received it. So don’t procrastinate if it’s not your taste!

Christmas Exchange Policy:

We love holidays. Which is why each season, we extend the window to return items. Beginning November 1, our 30-day exchange policy extends to January 15 of the following calendar year.

The following are possible reasons for your coupon code not working:

1. We do not discount certain vendors in our promotions. The following are excluded from promotions:

• Etta B Pottery, Original Artwork, Alex Marshall, Good Earth Pottery, Bella Notte Linens, Casafina & Costa Nova, Turkish Rugs, Julie Vos, Enewton Design, Ellen Hays, Le Creuset, SMEG, Simon Pearce, Annieglass, Mepra, Lauren Dunn, Styles by Sage, Darby Drake, Found Items, Pickard China, Arte Italica, Carmel Ceramica

2. The item in your cart is already discounted. We do not allow promotions to be combined.

3. The promotion time frame has passed, and the coupon code has expired.

4. The item in your cart is a gift card. We do not allow gift cards to be discounted.

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

You can search for a bridal registry by name here!

Alternately, if you'd rather call us and purchase over the phone you can reach us at 901-850-0892, Monday through Saturday 10am-6pm CST. You may also chat with us during business hours using the icon at the bottom of your screen!

Once you add items to your shopping cart directly from the bride and groom's registry page, you will see each couple's preferred delivery/pickup option once you proceed to checkout. 

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

eGift Cards are sent to the email address provided at checkout. If you're purchasing an eGift Card as a gift, simply enter your own email address at checkout. Once you receive the eGift Card, you can forward the email to your gift recipient when you're ready to give it to them.

Want a gift card that goes straight to your recipient? Choose a physical gift card instead! Physical gift cards can be shipped directly to your gift recipient. 

If you placed an order for an eGift Card but didn't receive the email, please check your Spam or Junk folder first. If you still can't find it, feel free to contact us at orders@shopbellavita.com or 901-341-0360 and we'll be happy to help!

Bella Vita Memphis

1730 S. Germantown Rd. Suite 105
Germantown, TN 38138

memphis@shopbellavita.com
901-850-0892

Holiday Hours
Dec 26th-Dec 30th: 10am-6pm
Dec 31st: 10am-4pm
Jan 1st: Closed

Bella Vita Nashville

2205 Bandywood Drive
Nashville, TN 37215

nashville@shopbellavita.com
615-747-2433

Holiday Hours
Dec 26th-Dec 30th: 10am-6pm
Dec 31st: 10am-4pm
Jan 1st: Closed

Online Assistance

For help with ordering online, or for updates on your existing online order, we're here to help you. You may also chat with us during business hours using the icon at the bottom of your screen!

orders@shopbellavita.com
901-341-0360

We do not entertain walk-in vendors or sales calls. If you are interested in a buying appointment with Bella Vita please send email with relevant information about your business/products to stephanie@shopbellavita.com.