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Frequently Asked Questions

Shipping + Delivery

Our current processing time for in-stock items is listed during the checkout process. Any delivery and shipping updates will be sent to the email address you provide when placing your order.

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

Most orders $99 or more will ship for free! Our carrier for free shipping is USPS and the estimated time to deliver to your door will be 3-5 business days. Only eligible within the continental United States.
If your need is urgent and/or time sensitive, please select a paid shipping method.

Of course, there are some exceptions to receiving Free Shipping...

  • Furniture
  • Large paintings and wall decor
  • Etta B Pottery
  • SMEG Appliances
  • Le Creuset
  • Bogg Bags
  • Christmas Paper Houses
  • Slash-priced Sale Items
  • Large and/or Oddly Shaped Items
  • Large Quantity of Breakable Items
  • Delicate Items that require extra shipping protection

If you are trying to use a discount code, you will not be offered free shipping.

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

My tracking number won’t update.

I received a tracking number and confirmation email, but the tracking number isn’t updating anymore. Is it lost? What can I do? Well, there may be a few things you can do to speed things along! In our experience, a package is never considered lost, just delayed. Carriers are working tirelessly to ship thousands of packages a day, so it’s inevitable that some packages may be slightly delayed in the midst of busy seasons.

Some packages aren't scanned at every stop but are still in transit. Rest assured, your package was picked up at our warehouse by the carrier the day you received your tracking email (possibly the day after, if your order was packaged later in the day after our daily pickup time). Please note that carriers are unable to give us any more information than what we currently see on the tracking page. Once it has left our facility, what we see is the same as what you see. 

The best tip we can give is to sign up for text/email updates on the carrier website. You can find your tracking number in your shipping confirmation email. We have noticed that sometimes it can help move things along or at the very least give you some updates! You will be notified the moment your package is scanned next and keep getting notified with delivery updates!

My package is marked as delivered, but it hasn't arrived.

If your package shows as delivered but you don’t have it, check with your family/neighbors/front desk/mailman to see if it may have been accidentally delivered to the wrong address or scanned incorrectly. In a few cases, the carrier might mark the package as delivered early, so give it a few days because it could still show up! If your package still doesn't arrive after a couple of days, you can call your local carrier office to check the GPS coordinates of the delivery.

If the GPS coordinates match your delivery address, this proves your package was delivered to the correct address, and the carrier will not accept a claim for insurance. In this case, neither Bella Vita nor the post office is responsible for lost or stolen item(s). If the GPS coordinates don't match your delivery address, you can have the carrier attempt to retrieve the package to re-deliver to the right address.

Please note: Bella Vita is also not responsible for any packages delivered to an address that is entered incorrectly. Your purchase will be sent to the address provided at checkout. Please make sure that this address is up to date and correct before submitting your order.

When you select Local Delivery during checkout, a Bella Vita team member will hand deliver your order to your doorstep! Turnaround time will depend on zip code.

Once our team member has packaged your order and loaded it in our vehicle, a notification with an ETA will be sent to the phone number you provide when placing your order. We will send a second text notification with picture proof of delivery once dropped off!

Local delivery is offered dependent on zip code, requires no order minimum, and will incur a small fee.

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

Yes, we do ship internationally! You can calculate your shipping costs in the shopping cart or during checkout.

Note that we do not collect any import taxes when you make a purchase. Any taxes, fees or duties will be your responsibility when item is delivered to you.

Free shipping promotions are only valid for continental US states only.

Have any questions? Feel free to call our web office at 901-341-0360, or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

If you are ordering multiple items and wish to send them to different addresses, make sure to place each order separately. You will be able to specify each shipping addresses on the Shipping page in Checkout.

Upon expanding to a second location in Nashville, we've been able to double the size of our inventory! This allows more opportunity for us to have an item you're wanting in stock at either location.

If you're shopping with us via shipping, then we will ship your order from whichever store location has your items in stock. Note that some orders may split inventory to each location, so you will receive 2 shipments from each store location to complete your online order.

If you're shopping with us for in-store pickup, then we may have to transfer your items from one store to the othe. If that's the case, we will email you through the email you provided at checkout that there will be a slight delay on your order being ready for pick-up as we'll have to transfer the items from the opposite store.

A transfer between stores is typically a 1-2 week turnaround time, or based on when an employee is travelling between stores at the time. If you're under a time crunch for your order though, just give us a call and we can discuss other options!

This holiday season, we strongly urge you to purchase in-stock merchandise for your Christmas gifts. That being said, should you choose to proceed with a special order for an item that we do not have in stock, we are unable to guarantee it will arrive by Christmas. We will do everything in our power to get your items to you in time. However, there are many factors that are simply out of our control that could delay your order, including but not limited to manufacturing delays, shipping delays, etc. By proceeding, you are acknowledging that you may receive your order after Christmas, should there be any delays that we cannot control.

If you're looking for in-stock items for Christmas gifts, most collection and search pages have a filter to help you narrow down the items to the ones that are currently available and ready to ship!

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

Returns

At Bella Vita, our customers are our top priority.

Which means, if you're not completely satisfied with your purchase, please let us know. We'll be happy to return your item for in-store credit, merchandise exchange, or credit card refund (online non-local orders only) as long as your return item qualifies and falls within some of our restrictions.

  • Must be returned within 30 days from the date of purchase.
  • Must be unused or unworn.
  • Must be accompanied by the original packaging.
  • Must be a general inventory item, meaning that if the item was out of stock and special ordered for you, it is not returnable

These items DO NOT QUALIFY for return/exchange:

  • All personalized / special ordered merchandise
  • Sale items (slash priced), items marked or portrayed as Clearance or On Sale
  • Select Pine Cone Hill and Dash & Albert merchandise
  • Dash & Albert rugs without their original packaging
  • Antique Turkish/Oushak rugs
  • Furniture and lighting
  • Seasonal merchandise (including but not limited to Christmas, Fall/Halloween, Valentine's Day, Easter)
  • Original artwork(EMYO, Sarah Robertson...among others)

If purchased online:

To begin a return, please email orders@shopbellavita.com and ask for a return label. Once received, a Bella Vita web sales associate will review your request and forward Bella Vita's return/exchange instructions. If you have requested a refund, we will credit your original credit card the amount of the item, less any shipping/handling charges and tax, if applicable. Note that returns over $200 will be refunded, minus a 5% fee for covering the large costs of processing your transactions. We will not issue a refund to a different credit card than the one that was used for the original purchase. If you wish to exchange your item for another item, you will be responsible for shipping your return item back to our store. If your items(s) was shipped in conjunction with any free shipping promotion, we will refund you the cost of the item, less the standard shipping cost as quoted by the shipping carrier used to deliver your order. If you choose to exchange merchandise that was part of a free shipping promotion, you will be charged the standard shipping rate when the new merchandise is shipped out.

Store credit is valid for one year (12 months) from the issuance date.

Gift Exchange Policy:

For those of you returning a gift you received (and don’t worry, we won’t tell), you, too, have 30 days to return your gift for store credit. However, that 30-day window begins from the date your gift was purchased, not when you received it. So don’t procrastinate if it’s not your taste!

Christmas Exchange Policy:

We love holidays. Which is why each season, we extend the window to return items. Beginning November 1, our 30-day exchange policy extends to January 15 of the following calendar year.

Pricing

The following are possible reasons for your coupon code not working:

1. We do not discount certain vendors in our promotions. The following are excluded from promotions:

  • Etta B Pottery
  • Original Artwork
  • Bella Notte Linens
  • Casafina & Costa Nova
  • Turkish Rugs
  • Julie Vos Jewelry
  • SMEG
  • Le Creuset
  • Simon Pearce
  • Annieglass
  • Mepra
  • Christmas Paper Houses
  • Beatriz Ball

2. The item in your cart is already discounted. We do not allow promotions to be combined.

3. The promotion time frame has passed, and the coupon code has expired.

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

Bridal Registry Shopping

You can search for a bridal registry by name here!

 

Alternately, if you'd rather call us and purchase over the phone you can reach us at 901-850-0892, Monday through Saturday 10am-6pm CST. You may also chat with us during business hours using the icon at the bottom of your screen!

Once you add items to your shopping cart directly from the bride and groom's registry page, you will see each couple's preferred delivery/pickup option once you proceed to checkout. 

Have any questions? Feel free to call our web office at 901-341-0360 or email us at orders@shopbellavita.com. You may also chat with us during business hours using the icon at the bottom of your screen!

Miscellaneous

Bella Vita Memphis

1730 S. Germantown Rd. Suite 105
Germantown, TN 38138

memphis@shopbellavita.com
901-850-0892

Monday to Saturday:
10:00am - 6:00pm CST

Sunday (November & December only):
1:00pm - 5:00pm CST

Bella Vita Nashville

2205 Bandywood Drive
Nashville, TN 37215

nashville@shopbellavita.com
615-747-2433

Monday to Saturday:
10:00am - 6:00pm CST

Sunday (November & December only):
1:00pm - 5:00pm CST

Online Assistance

For help with ordering online, or for updates on your existing online order, we're here to help you. You may also chat with us during business hours using the icon at the bottom of your screen!

orders@shopbellavita.com
901-341-0360

Monday to Friday:
10:00am - 5:30pm CST

We do not entertain walk-in vendors or sales calls. If you are interested in a buying appointment with Bella Vita please send email with relevant information about your business/products to stephanie@shopbellavita.com.

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